Crisis support
Crisis support helps employees, teams, and managers cope with unexpected and emotionally challenging situations. We support recovery, reduce the impact of the crisis, and help organisations safely return to normal operations.
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Why offer this service to employees?
- Provides employees with timely and compassionate support during a crisis
- Helps reduce the impact of a crisis on work ability and team functioning
- Supports managers in leading through crises and making informed decisions
- Supports employee recovery and restoration of psychological safety
- Helps prevent long-term mental health difficulties
- Supports managers in handling challenging situations
- Helps maintain organisational functioning during crises
When is the service needed?
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Crisis
An employee or team has experienced a crisis, such as violence, conflict, or a shocking incident. -
Difficult change
The organisation is undergoing a difficult change, such as layoffs, resulting in a strong emotional response. -
Improving coping skills
Employees are experiencing acute stress reactions, shock, or difficulties coping with the situation. -
Supporting leaders
A manager needs support in leading through a crisis and supporting employees. -
Traumatic event
A workplace accident, sudden death, or other traumatic event has occurred.
What’s included?
- Crisis intervention is organised according to the nature and urgency of the situation.
- The service can be provided on-site or online, although face-to-face meetings are preferred.
- We recommend contacting us as soon as possible to ensure timely support for employees.
- We aim to provide crisis counselling within 72 hours of being notified, depending on the nature and severity of the situation.
- The urgency of the intervention is assessed through crisis triage, taking into account the circumstances of the event and the emotional, cognitive, and behavioural impact on those involved.
- By mutual agreement, the first meeting may take place up to two weeks after the event.
How it works
Request submission
Submit an enquiry through our website form, contact us at ariklient@meliva.ee, call +372 605 1521, or contact your account manager.
Situation assessment
We quickly assess the nature of the situation and identify the support needed.
Intervention planning
Together, we agree on the most suitable intervention format, such as group support, individual counselling, or a combination of both.
Intervention delivery
We provide crisis counselling for employees, teams, or managers.
Follow-up support
We provide crisis counselling for employees, teams, or managers.
Frequently Asked Questions
Where to go in a life-threatening mental health crisis?
This is not an emergency medical service. In a life-threatening mental health crisis, please contact emergency psychiatric services.
Tartu: Raja 31, Room B1002, Ground Floor
Emergency psychiatrist/nurse phone: +372 731 8764
Tallinn: Paldiski mnt 52, Tallinn
Emergency psychiatric unit phone: +372 617 2650
Pärnu: Ristiku 1, Ground Floor
Viljandi (Jämejala village): Pargi tee 14
Estonian Victim Support Crisis Helpline: 116 006
Emotional Support Helpline: 116 123
How quickly can crisis support be arranged?
We aim to provide crisis counselling within 72 hours of notification, depending on the nature and severity of the situation. By mutual agreement, the first meeting may take place within two weeks of the event.
Is crisis intervention provided on-site or online?
Face-to-face meetings are preferred, but counselling can also be arranged by phone or video call when appropriate.
Do employees need to participate in group sessions?
Crisis counselling can be provided individually or in groups, depending on the situation and needs.
Is the service confidential?
Yes. Employee privacy is protected, and all information is handled confidentially.
