Placing an order
To produce high-quality work, we require detailed information and an accurate impression. Please also review the applicable turnaround times.
Production process
We offer fully digital and traditional dental laboratory solutions, from design to the completed product.
-
Place an order
Complete the order form and send it together with the impression to your chosen laboratory. Digital impressions taken with a 3Shape or Medit intraoral scanner can be sent directly to our Tallinn or Tartu dental laboratory through the scanner platform. In all other cases, please send the files by email.
-
We clarify the details if necessary
If any information is missing, we will contact you for further details.
-
We manufacture the product
Our experienced dental technicians will create a solution tailored to your needs.
-
We deliver the product
We will deliver the completed product to you.
-
We issue the invoice
We will send you an invoice for the completed work.
Information required to complete the order
If insufficient information is provided, the order will be placed on hold at the dental laboratory until all the details required to continue the work have been received. The completion date will be postponed by the length of the waiting period. We can begin work as soon as we have received all the necessary information.
Sending digital impressions
Our Tallinn dental laboratories accept digital impressions taken with 3Shape and Medit intraoral scanners directly through the scanner platform. In all other cases, digital impressions can be submitted by email.
The Pärnu and Tartu dental laboratory does not accept digital impressions.
To send a digital impression by email:
- Tallinn Dental Laboratory cadcam@meliva.ee
File formats
The following file formats are accepted for digital impressions:
- 3Shape Communicate Order Exchange (.3ox/.3oxz)
- Dental CAD Scene (.dentalCAD)
- Plain STL (.stl)
- Plain OBJ (.obj)
- Point cloud formats (.obj, .ply)
- Open System DCM files (.dcm)
Turnaround times
Please allow the time periods specified below for the completion of each type of work. These turnaround times do not include transport.
If the product needs to be transported from one city to another, please allow up to two additional working days. The time required for any try-in stages must also be added to the turnaround times shown in the table.
Turnaround times in Tallinn, Tartu and Pärnu
Fixed dental prostheses
Tallinn and Pärnu
- 1–5 units – 7 working days
- 6 or more units – 10 working days
- Wax-up – 7 working days
Models
Tallinn and Tartu
- Diagnostic model or printed diagnostic model – 2 working days
- Standard model or printed standard model – 1 working day
- Mounting a model in an articulator – 1 working day
Pärnu
- Diagnostic model or printed diagnostic model – 3 working days
- Standard model or printed standard model – 2 working days
- Mounting a model in an articulator – 1 working day
Removable dentures
Tallinn and Tartu
- Occlusion rim – 3 working days
- Custom impression tray – 2 working days
- Cast partial denture framework, excluding tooth setup – 5 working days
- Tooth try-in or resetting of teeth – 3 working days
- Final completion of the denture – 4 working days
Pärnu
- Occlusion rim – 3 working days
- Custom impression tray – 3 working days
- Cast partial denture framework, excluding tooth setup – 5 working days
- Tooth try-in or resetting of teeth – 3 working days
- Final completion of the denture – 4 working days
Denture repairs
Tallinn and Tartu
- Repair – 1 working day
- Relining – 2 working days
- Complex repair – by agreement
Pärnu
- Repair – 2 working days
- Relining – 2 working days
- Complex repair – by agreement
Orthodontic appliances
Pärnu
- Orthodontic plates – 5 working days
- RPE (rapid palatal expander), MARPE or Haas appliance – 5 working days
- Space maintainer – 3 working days
- Halterman appliance – 3 working days
- Palatal or lingual arch – 5 working days
- Herbst appliance – 5 working days
- Quad Helix or Bi Helix – 5 working days
- Twin Block – 7 working days
- Activator – 7 working days
- Frog II – X
Orthodontic aligners and splints
Tallinn
- 3D-printed functional thermoplastic splint – 7 working days
- Essix retainer based on a digital impression – 1 working day
- Milled functional hard splint – 7 working days
- Milled functional thermoplastic Comfort splint – 7 working days
Tartu
- Essix retainer – 4 hours
- Whitening tray – 5 working days
- Splint made from thermoformed material (soft or semi-soft) – 5 working days
Pärnu
- Essix retainer – 4 hours
- Repositioning Essix retainer – 1 working day
- Damon splint – 1 working day
- Sports mouthguard – 5 working days
- Whitening tray – 5 working days
- Surgical splint for orthognathic surgery – 7 working days
- Myopathic or repositioning splint – 7 working days
- Thermoformed splint made from soft or semi-soft material – 5 working days
- Functional splint with added acrylic, made from hard or semi-soft material – 7 working days
Frequently asked questions
Do you accept urgent orders?
By prior arrangement, we can carry out denture repairs on an expedited basis when necessary.
Does your work come with a warranty?
Our work is covered by a warranty in accordance with our warranty terms and conditions.
How are collection and delivery arranged?
Within Tallinn and Tartu, the transport of impressions from the clinic to the laboratory is arranged by the laboratory and is free of charge to the client. To request a courier to collect an impression, please contact the relevant laboratory by telephone or email. Delivery of laboratory-fabricated products to clinics is free of charge throughout Estonia.