Here you will find the warranty conditions that apply to our products, so that you can clearly understand when the dental laboratory is responsible for repairing or replacing the product and when the customer has to pay for the repair.

Fixed dental prostheses:

• Ceramic and zirconia restorations – 2 years
• PMMA – 6 months

The warranty does not apply in cases where:

• The impression does not meet the requirements and we have informed the client of this, but the work has been carried forward at the client's request.
• The majority of the masticatory force is applied to anterior crowns and the patient has not used a mouthguard.
• The extensive ceramic restorations on the upper and lower jaw are in contact with each other and the patient has not regularly used a night guard to prevent the ceramic from fracturing.
• The prosthesis has been adjusted to below the minimum allowable thickness of the material.
• The prosthesis was dropped or broken when placed in the mouth.
• The prosthesis has been lost.
• The prosthesis has been damaged by trauma or external factors.
• The prosthesis has been adjusted or repaired by another institution or person.

NB! The warranty is valid if the broken or defective product is returned to the laboratory or a photograph of the defective product is sent to the laboratory within the warranty period. If the product is not returned to the dental laboratory and we need to order parts to make a new piece that could otherwise have been removed from the original piece and reused, we will invoice you for these parts.

Removable dental prostheses:

• Acrylic dentures – 6 months
• Acrylic bases, acrylic teeth on flexible or cast metal partial dentures – 6 months
• Metal framework and parts (CoCr) – 2 years
• Flexible framework (excluding clasps) – 1 year
• All-on-4 acrylic details – 1 year
• Immediate dentures – not covered by warranty
• Repairs, including rebasing – not covered by warranty

It is important to adhere to the correct work procedure

The guarantee is valid if all the necessary clinical and laboratory steps have been followed in a logical sequence in the manufacture of the product.

Work sequence for complete and partial dentures:

1. Model
2. Individual tray (for partial dentures, only if necessary)
3. Functional model
4. Occlusal rim(s)
5. Try-in. In the case of incorrect occlusion, a new try-in is indicated.
6. Final completion of the work

Work sequence for flexible and cast metal partial dentures:

1. Model
2. Individual tray (if necessary)
3. Functional model
4. Occlusal rim(s)
5. Framework try-in
6. Try-in. In the case of incorrect occlusion, a new try-in is indicated.
7. Final completion of the work

• We do not recommend ordering a separate individual tray and occlusal rim at the same time, as it may later cause improper IP position.
• If occlusion is incorrect at try-in appointment, or if the teeth need to be reset for any other reason, a new try-in is indicated.

The warranty does not apply in cases where:

• The original material (impression, occlusion, etc.) does not meet the requirements and we have informed the client of this, but the work has been carried forward at the client's request.
• The product has been lost or the defect has been caused by careless use of the product.
• The defect or breakage has been caused by trauma, external factors, change in the patient's oral cavity, or changes in the status of the teeth (need for denture rebasing/immediate dentures).
• The denture has been adjusted or repaired by another institution or person, including the patient.

NB! The warranty is valid if the broken or defective product is returned to the laboratory or a photograph of the defective product is sent to the laboratory within the warranty period.

Orthodontic appliances:

The warranty covers:

• Metal brackets/parts (bracket broken, metal loose from solder) – 3 months
• Clear aligners and Essix retainers (crack, breakage) – 6 months
• Clear aligners and plates, if it becomes apparent during the patient's visit that the product is unsuitable or requires adjustment and the client has notified the laboratory immediately.

The warranty does not apply in cases where:

• The original material (impression, occlusion, etc.) does not meet the requirements and we have informed the client of this, but the work has been carried forward at the client's request.
• The bands have been pressed into the impression and multiple impressions have been made, or the bands have not well impressed.
• The acrylic base has fractured or cracked.
• The occlusal surface of clear aligners or Essix retainers has been damaged due to excessive bite force, or the aligner has become deformed.
• The client has not immediately informed the laboratory of the unsuitability of the product after the patient's visit and temporarily provides the product for the patient to wear.
• The product fits on the model used to fabricate the product, but does not fit in the mouth.

NB! The warranty is valid if the broken or defective product is returned to the laboratory or a photograph of the defective product is sent to the laboratory within the warranty period.

CAD/CAM restorations:

• Ceramic restorations – 2 years
  The work under warranty is milled from an existing file (the file will not be modified).

The warranty does not apply in cases where:

• The situation in the mouth has been changed and the work needs to be rescanned and remodelled.
• The work has been lost.
• The work was dropped or broken when placed in the mouth.
• The work has been damaged by external factors.
• The work has been adjusted to below the minimum allowable thickness of the material.
• The work has been adjusted or repaired by another institution or person.

NB! The warranty is valid if the broken or defective product is returned to the laboratory or a photograph of the defective product is sent to the laboratory within the warranty period.