Digital Clinic for employees

Healthy, capable, and happy employees form the basis of every successful company. Allow your employees to receive fast health-related assistance in the Meliva Digital Clinic

The Digital Clinic is a safe environment where general and family physicians are easily accessible for issues related to primary health care – in real-time, seven days a week, including in the evenings, on weekends, and during holidays. Signs of cold, allergy symptoms, a child falling ill, skin issues, or the need to extend a prescription – chat with a physician in the Digital Clinic without booking an appointment and receive a reply to your health-related question in just a few minutes.

The Digital Clinic is open:

Mon–Fri at 08:00–20:00
Weekends Sat–Sun and during holidays at 09:00–16:00

How to use the Digital Clinic?

Download the ‘Digikliinik’ app from the App Store or Google Play.
Identify yourself using ID card, Mobile-ID, or Smart-ID.
You can use the Digital Clinic as a private customer or an employee of a business customer. You can also use the Digital Clinic with voluntary health insurance under any major insurance provider in Estonia. To do so, add the insurance provider as the payment method in the app and we will send invoices directly to the insurance provider.
Start chatting with a physician at the Digital Clinic. Describe your symptoms and answer the physician’s questions. If you want, you can also send pictures to support your description. The content of the consultation will be available in the Digital Clinic as treatment history and also in the Health Portal (www.terviseportaal.ee.)

When to contact a physician in the Digital Clinic for consultation?

A remote appointment is the best solution for patients whose health-related questions do not necessarily require a physical consultation. You can contact the Digital Clinic for various acute and chronic health issues, such as:

Cold symptoms – questions related to fever, runny nose, cough, the flu, or COVID-19.
Mental health issues – the general or family physician of the Digital Clinic will provide primary advice and refer you to a mental health specialist’s appointment, if necessary.
Sexual health – STDs, contraceptives, erectile dysfunction.
Eye symptoms – eye infection, allergy symptoms.
Digestive issues – diarrhoea, vomiting.
UTI in women – frequent or painful urination, burning sensation when urinating.
Allergy symptoms – runny nose, nasal congestion, itchiness in the nose and eyes, eye redness, tear secretion, and sneezing.
Skin symptoms – rash, acne, skin infection, nail diseases.
Insect bites – tick and insect bites, other skin irritations.
Certificates – short-term certificates for sick leave and care leave can be opened in the Digital Clinic.
Prescription extension – continuing with treatment if there have been no issues and the patient has gone to the necessary check-ups (prescriptions of psychotropic medicines will not be extended).

Customer service

In addition to physician consultations, the Digital Clinic includes Meliva customer service for booking and changing appointments through real-time chat support.

Methods of payment and voluntary health insurance

• Private customers shall pay for the remote appointment services themselves. The fee for a one-off consultation is EUR 19.90.
• Employers shall pay for the remote appointment services of the Digital Clinic if the patient is an employee of a contractual business customer.
• Voluntary health insurance – the health insurance provider shall pay for the services consumed*. The use of the service is not subject to own contribution.

You can use your voluntary health insurance at Meliva to partially cover the costs of paid health services (e.g. dental care, rehabilitation, vaccinations, and paid physician’s appointments) using the insurance.

You won't be billed, if we can't help you through Digital Clinic.

Health insurance providers

ERGO (including Meliva Health Cover), PZU, IF, SEESAM

Meliva has entered into cooperation agreements with selected insurance providers.
You can start using the Digital Clinic immediately.
We will check the correctness of your policy information as soon as possible and send any invoices directly to your insurance provider.
An invoice will not be submitted to you for using the Digital Clinic.